# FAQ

#### How to install the Snap?

Visit <https://suisnap.com> and follow the instructions there. The Snap can also be installed by connecting to MetaMask from any Sui web3 app that supports the integration.

#### I have trouble connecting to the Snap. How do I solve the issue?

Check out the [Knowledge Base](/sui-metamask-snap/knowledge-base.md) or reach out for support on our Discord ([link](https://discord.com/invite/ZR9SkHkDHT)).

#### How to use Snap's features?

If you're already familiar with MetaMask it will be easy for you to get started with the Snap as it supports many of the same features. By visiting <https://suisnap.com> you can install the Snap. From there you can view your balances, send tokens, view your NFTs, and transaction history.

#### What does the Snap do?

The Snap enables you to use MetaMask to send transactions and manage your balances on the Sui network.

#### What does the Snap NOT do?

The Snap does not allow you to use your Ethereum address on the Sui network. Since Sui uses a different address format, a separate address has to be generated for use on the Sui network. Your Sui address and balances are not shown on the main MetaMask pop-up screen, but you can view them on <https://suisnap.com>.

#### How do I reach out for Snap support?

Join the Kuna Labs Discord server ([link](https://discord.com/invite/ZR9SkHkDHT)) and open a ticket in the `create-ticket` channel or report a bug in the `report-bugs` channel (under the `support` section).

#### Who is the developer behind the Snap?

The Snap is built and mantained by [Kuna Labs](https://kunalabs.io/). Its development has been funded with a grant from the [Sui Foundation](https://sui.io/about).

#### Is the Snap open source?

Yes, the Snap and the corresponding wallet UI is fully open sourced under the `Apache-2.0 license`. The code can be found on Kuna Labs GitHub <https://github.com/kunalabs-io/sui-snap>.

#### Has the Snap been audited?

Yes, thas Snap has been audited by Sayfer. You can read the report here <https://sayfer.io/audits/metamask-snap-audit-report-for-kunalabs>.&#x20;

**How to recover funds?**

1. Open MetaMask extension by clicking on the browser upper right corner, tap and click Settings.

<figure><img src="/files/MKdqYnRA8es4JYXTvrTg" alt=""><figcaption></figcaption></figure>

2. Click Security & Privacy.

<figure><img src="/files/WzZWoCr9l1rswBIzPapH" alt=""><figcaption></figcaption></figure>

3. Click Reveal Seed Words.

<figure><img src="/files/2C6JGFFp21fkvkbSfCNr" alt=""><figcaption></figcaption></figure>

4. Enter the MetaMask password, that is used when entering the extension and click Next.

<figure><img src="/files/ZqNIwLqmQqVUCBWzWoVM" alt=""><figcaption></figcaption></figure>

5. Hold down the Hold to reveal SRP button.

<figure><img src="/files/rcw7wUzhFrt004R1KAlX" alt=""><figcaption></figcaption></figure>

6. The wallet seed phrase will be shown in the Your private seed phrase field.

<figure><img src="/files/Q6So30A18ap4EwFYEksh" alt=""><figcaption></figcaption></figure>

7. Install native Sui Wallet developed by Mysten Labs or any other Sui wallet.

<figure><img src="/files/2rMWhGSaWAi2wRwZzOUj" alt=""><figcaption></figcaption></figure>

8. Click Import Passphrase.

<figure><img src="/files/fqQTj53XVyUjzxdnDsY8" alt=""><figcaption></figcaption></figure>

9. Enter your seed into the new wallet and click Add Account.

<figure><img src="/files/khFNvrngd78ouCLj75i7" alt=""><figcaption></figcaption></figure>


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